Sunday, August 19, 2018

Use ADRCI or Support Workbench to package the incident.


step 1
adrci> show alert -p "message_text like '%incident%'"

ADR Home = /oramisc01/oracle/diag/rdbms/demoprim/demo1:
*************************************************************************
Output the results to file: /ora01/oracle/temp/alert_33812_140499732489984_demo_1.ado


step 2
adrci> show problem

ADR Home = /oramisc01/oracle/diag/rdbms/demoprim/demo1:
*************************************************************************
PROBLEM_ID           PROBLEM_KEY                                                 LAST_INCIDENT        LASTINC_TIME                
-------------------- ----------------------------------------------------------- -------------------- ----------------------------------------
1                    ORA 600 [ktbdchk1: bad dscn]                                80396                2018-08-19 16:39:16.523000 -04:00
1 rows fetched

step 3
adrci> show incident

ADR Home = /oramisc01/oracle/diag/rdbms/demoprim/demo1:
*************************************************************************
INCIDENT_ID          PROBLEM_KEY                                                 CREATE_TIME
-------------------- ----------------------------------------------------------- ----------------------------------------
80393                ORA 600 [ktbdchk1: bad dscn]                                2018-08-19 16:38:39.543000 -04:00
80394                ORA 600 [ktbdchk1: bad dscn]                                2018-08-19 16:39:14.585000 -04:00
80395                ORA 600 [ktbdchk1: bad dscn]                                2018-08-19 16:39:15.629000 -04:00
80396                ORA 600 [ktbdchk1: bad dscn]                                2018-08-19 16:39:16.523000 -04:00
4 rows fetched

step 4
show incident -mode detail -p "incident_id=80393"

step 5
First, create the package using the problem ID displayed by the SHOW PROBLEM command.
adrci > ips create package problem 1 correlate all

step 6
Next, create a zip to send to Oracle Support by specifying the package number displayed by the above command.
adrci > ips generate package 1 in "/tmp"

step 6
send the zip file to oracle